What is the money-back guarantee?

Our money-back guarantee means that if your order doesn't meet the guarantees stated on the relevant product page, we'll refund you in full. We call this our first order money-back guarantee, and it applies across our services.

The specifics of what's guaranteed vary by service, so the details are always listed in the guarantee section of each individual product page. For example, on our Blogger Outreach service, we guarantee the Domain Rating (DR) and Ahrefs traffic metrics you've ordered. These metrics are guaranteed at the time of ordering, not indefinitely, as DR and traffic naturally change over time. We also offer a lifetime link guarantee, meaning if a placement is removed or goes down, we'll replace it for you.

Because the guarantee is tied to what each service specifically promises, it's not a blanket "any reason" refund across every order type or scenario. To see exactly what's covered for the service you're interested in, scroll to the guarantee section on that product page before ordering.

How it works in practice

If an order doesn't meet the guarantees set out for that service, let our support team know and we'll arrange a full refund. This is designed to make ordering with us risk-free, so you can order with confidence.

If you're ever unsure whether a specific issue with your order falls under the guarantee, the quickest way to find out is to get in touch with our support team, who can check the details of your order against the relevant guarantee.

Still have questions? Chat with our support team or email support@fatjoe.com.