Can I cancel an order or get a refund?

Yes, you can request to cancel an order, and whether you're entitled to a refund depends on the stage it's at and the specific service's refund policy. If an order doesn't meet its guarantees, or we're unable to find suitable sites to fulfil it, we'll refund you.

Orders that haven't started yet

If your order is still awaiting inputs, or you get in touch before work has begun, contact our support team and we can usually cancel it for you. In practice, these cancellations are typically refunded as account credit, which you can then use towards a future order. If you'd prefer a refund to your original payment method instead, let support know and they'll confirm what's possible for your situation.

Any order left "Awaiting Inputs" for 30 days after it's placed will be automatically cancelled, with the full value refunded to your account credit.

Orders that have already been completed

All fees are generally non-refundable once an order is complete, and refunds and replacements are processed according to the refund policy of each individual service. That said, if your order doesn't meet the guarantees stated on the relevant product page (for example, a lifetime link guarantee or a DR guarantee), we'll put it right or refund you in full. If we review your order and can't find suitable sites or opportunities to place it, we'll let you know and issue a full refund.

Changes instead of cancelling

If you just need to tweak something, like an anchor text or target URL, on a completed order, this may be possible but can incur an admin fee of £15 per change (at the discretion of our support team), and other changes to completed projects may incur other charges. It's always worth asking support what your options are before cancelling outright.

Subscriptions and credits

If you have a Subscribe & Save subscription or a product subscription, you can cancel or pause it at any time from your account dashboard. Cancelling a subscription doesn't automatically refund or cancel any orders already placed under it, so if you also want to cancel or refund a specific order, let support know separately.

No refunds can be given for unused purchased credits (these expire 12 months after purchase) or unused gifted credits (these expire 6 months after being added). Credits added via a Subscribe & Save subscription also aren't refundable, but they'll remain in your account to use even after you cancel the subscription.

How to request a cancellation or refund

The quickest way is to contact our support team with your order number and let us know what you'd like to happen. We'll confirm whether the order qualifies for a refund, and if so, whether it'll be issued as account credit or back to your original payment method.

Still have questions? Chat with our support team or email support@fatjoe.com.