My order is late. What happens now?

If your order is running late, don't worry — our team will already be working to complete it and will keep you updated until it's finished. All delivery times we provide are estimates (ETAs) rather than guarantees, because we work with real, genuine bloggers and website owners, and we don't have direct control over their response times or schedules.

Occasionally this means an order can take a little longer than expected while we wait to hear back from a blogger, or while we resolve an issue on their end. We understand this can be frustrating, and we're sorry for any inconvenience caused.

What happens if your order is delayed

• We'll reach out to let you know your order is delayed and why, where possible.
• Our team continues working hard behind the scenes to get your order completed as soon as possible.
• We'll email you as soon as your order is complete.
• In some cases, we may offer a discount as a goodwill gesture for the delay, though this isn't guaranteed and is assessed on a case-by-case basis.
• If you placed an Express order and we're unable to meet that specific delivery timeline, we may also refund the express delivery fee back to your account as credit, and you'll still receive any placements that have already been completed.

If you'd like a progress check in the meantime, just get in touch and we'll let you know where things stand with your order.

Still have questions? Chat with our support team or email support@fatjoe.com.