How do I cancel, pause or change a subscription?

You can cancel, pause or edit any fatjoe subscription yourself, any time, from the Subscriptions section of your dashboard — there's no need to contact support unless you'd like a hand.

Cancelling or pausing

Head to Subscriptions in your client dashboard, where you can cancel or pause your subscription at any time. This applies to both Subscribe & Save (our credit subscription) and product/repeat order subscriptions.

The Subscriptions page (account menu > Manage Subscriptions). Use the ⋮ menu on a subscription to manage it.

• If you cancel Subscribe & Save, your 10% discount will stop applying to new orders. Any credit you've already purchased stays in your account and remains usable — it isn't lost.
• You're welcome to resubscribe at any point in the future to reactivate your discount.

Making changes

When your next subscription order is generated, you'll receive an email and have 72 hours to edit the order details, such as anchor text and target URLs, from your dashboard before it goes into production.

If you'd like to change the subscription itself, such as the number of links or the metrics, you'll need to cancel your current subscription and set up a new one with the updated details. If you're unsure how to do this, our support team is happy to help.

A note on unused credit

Unused credit added through a subscription remains available in your account even after the subscription is cancelled, though it can't be refunded. Keep in mind that purchased credit expires 12 months from purchase, and gifted credit expires 6 months from when it's added.

Good to know

Subscribe & Save is designed for long-term use rather than as a one-off way to unlock a discount. While it's cancel-anytime, we do monitor for very short activation periods, and discounted orders may be cancelled where a subscription appears to have been used just to get a one-time discount. The same fair usage approach applies to product subscriptions and Repeat Orders.

Subscriptions can only be paid for by card, not with credit, and the discount applied at checkout reflects the current rate, which may change during promotional periods.

For full details, see our terms of service or visit the contact us page.

Still have questions? Chat with our support team or email support@fatjoe.com.