How do I close or delete my account?

To close or delete your fatjoe account, simply contact our support team at support@fatjoe.com and let us know you'd like your account removed. We'll take it from there.

What happens when you request deletion

Once you ask us to delete your account, we'll remove your account and the personal data we hold about you from our database. This is in line with your rights under our privacy policy, which allows you to request that we delete your personal data and stop processing it at any time.

Before you ask us to delete your account, it's worth downloading or noting down any order details you want to keep. Once an account is deleted, we won't be able to recover previous order information.

A few things to keep in mind

• You'll need to contact us by email or live chat to request the closure – it isn't something you can do yourself from your dashboard.
• If you only want to stop receiving marketing messages rather than delete your whole account, you can unsubscribe using the link in any email, or let our support team know.
• If you'd prefer to amend incorrect details instead of deleting your account entirely, you can usually update most information yourself under My Profile in your dashboard.

Still have questions? Chat with our support team or email support@fatjoe.com.