How do I change my email address, account details or details on a completed order?
Some account details can be updated directly from your dashboard, while others need a quick message to our support team. Here's how it works.
Changing your email address
If you'd like to change the email address linked to your account, contact our support team and we'll update this for you.
Changing your billing country
Your billing country needs to match the country associated with your payment method, as this determines how VAT is applied to your orders. If you need to update your billing country, get in touch with support and we'll make the change on your account. You can then fill in the rest of your address details to complete your profile.
Adding or correcting a VAT number
If your VAT number isn't being accepted in your company details, double-check the format - some VAT numbers need to be entered without the standard two-letter country prefix for the field to validate correctly. If you're still having trouble, our support team can help.
Billing details are under My Profile. The country field is locked, so contact support to change it.
Changing details on a completed order
Once an order has been completed (for example, a citations order), we don't have a standard service to update the business details on listings that have already gone live. Your report includes login credentials for the listings/directories involved, so you can make updates yourself where possible. If you'd like help with this, reach out to support - requests to update completed orders are handled on a case-by-case basis rather than as a guaranteed service.
Changing email subscription preferences
We don't currently offer a way to reduce marketing email frequency (for example, to monthly only). If you'd prefer not to receive these emails, support can unsubscribe your email address from them completely.
Other account changes
For anything else relating to your account details that isn't covered above, contact our support team and we'll be happy to help or point you in the right direction.
Still have questions? Chat with our support team or email support@fatjoe.com.